The short version
Townsquare’s terms say you may not end the agreement before the initial term does, that on termination you lose access to and ownership rights in the website and its design, and that exports of your own content must be requested in writing at the time of termination. So the website is rebuilt, not carried over, and the two things to secure first are the domain and your content.
What Townsquare Interactive’s own terms say
Read on November 10, 2026 from the pages linked under each line. Your signed order or agreement is what binds you, so treat this as the list of things to check in it.
- Your termThe initial term runs to the end of the commitment period in your order, or one month if the order names none. After that it renews month to month. “Client may not terminate this Agreement prior to the expiration of the Initial Term,” and cancelling does not relieve you of payments for the remainder of it.Source: Terms of Service, sections 3.1, 4.1 and 4.2
- How to cancelBy phone to (855) 463-5490, Monday through Friday, 9 a.m. to 6 p.m. EST, with notice no later than 6:00 p.m. EST on the day before your next billing date.Source: Terms of Service, section 4.2
- The website“Upon termination, Client will no longer have access to or ownership rights in the Website, the template of the Website, or any other design or look and feel contained within the Website.”Source: Terms of Service, section 4.4
- Your contentYour contact list, appointment list, payment list, website assets and ad creative are listed as exports available on request. “Any requests for material must be made in writing at the time of termination.”Source: Terms of Service, section 4.4 chart
- Domain and emailDomain registration and email are governed by separate hosting terms at townsquarewebhost.com. The Townsquare terms chart lists a domain and email release: self-serve for some hosting clients, transfer to a new host on request for others.Source: Terms of Service, sections 2.1.1 and 4.4
The order that protects you
Read your commitment period and count the days
Your order names the commitment period. If it has ended, you are on month to month and can cancel by phone with notice by 6 p.m. EST the day before your next billing date. If it has not, the terms say cancelling does not remove the payments for the rest of it, so the end date is what you plan around.
Find out who the domain is registered to
Look the domain up at lookup.icann.org. The registrant on record is the owner. Townsquare’s terms put domain registration under separate hosting terms, so ask for the domain release in writing and ask for the authorization code and unlock at the same time.
Put your export request in writing
The terms say requests for material must be made in writing at the time of termination. Send the email with your cancellation: your customer list, appointment list, payment list, website images and text, form submissions and ad creative. Keep the reply.
Build the new site while the old one stays live
The terms say the website and its design stay with Townsquare, so the new site is a rebuild. We build it on a private address, move your photos and text from your export, and when it is ready you point the domain at it in one step. Searchers never find a blank page.
Cancel, then check Google
Cancel by phone in the window above and write down the date, time and name. Then confirm you are the owner of your Google Business Profile and that its website link points to the new site.
What it looks like with us
We build the new site on a private address while the old one stays live, then you point the domain at it in one step, so there is no day when searchers find nothing. The domain is registered to you from the start. The build is $500 and the plan is $349 a month with no contract. Cancel inside ninety days for any reason and we refund the $500 build in full, no questions asked. Monthly fees cover the months the system ran and are not refunded, and the site and domain stay yours either way.
Planning the switch?
Tell us when your term ends and we plan the move around that date, in writing, before you cancel anything.
Questions people ask before they switch
Do I keep my website if I cancel with Townsquare Interactive?
Its Terms of Service say that on termination you no longer have access to or ownership rights in the website, the template of the website, or any other design or look and feel. Your own content can be exported if you ask in writing at the time of termination.
What if my commitment period has not ended?
The terms say you may not terminate before the initial term expires and that cancelling does not relieve you of the payments for the rest of it. Read your order for the end date; we can plan the switch around it.
How much does Gold Strategics cost?
The Business Operating System is $500 to build and $349 a month, website included, with no contract. Cancel inside ninety days and the build fee is refunded.
Keep reading
The full side-by-side with Townsquare Interactive is at the Townsquare alternative page. Other guides: how to leave Hibu, how to leave Thryv, and do I own my website.