Skip to content
Guide · Leaving Thryv

How to leave Thryv without losing your number or your domain.

Five steps, in the order that keeps your customers able to reach you. Every Thryv line below comes from Thryv’s own terms page.

Gold Strategics · Terms read November 10, 2026

The short version

Thryv’s terms ask for notice at least 30 days before your next subscription period starts, say a Thryv SMS number is disconnected or may be reassigned when the period ends, and say nothing we could find about who owns the website or domain. So: know your dates, ask the ownership question in writing, and sort out any number customers use before you cancel.

What Thryv’s own terms say

Read on November 10, 2026 from the pages linked under each line. Your signed order or agreement is what binds you, so treat this as the list of things to check in it.

  • RenewalUnless you cancel at least 30 days before the end of the current Subscription Period, the subscription renews. Annual periods renew annually and periods shorter than 12 months renew monthly.Source: Thryv Terms and Conditions, section 4
  • CancellingWithin three days of purchase you can cancel for a full refund. After that, the terms ask for notice at least 30 days before your next Subscription Period begins, and termination takes effect when that period ends. Refunds are generally not provided.Source: Thryv Terms and Conditions, section 5
  • Phone numbersWhen the subscription period ends, the terms say a Thryv SMS number “will be disconnected or may be reassigned to another business.”Source: Thryv Terms and Conditions, section 12
  • Your dataAccount data may be kept for up to thirteen months after termination.Source: Thryv Terms and Conditions, section 5
  • Website and domainThe terms page we read has no clause on who owns the website or domain after termination.Source: Thryv Terms and Conditions

The order that protects you

  1. Find your subscription period and the notice date

    Your order shows whether you are on an annual or shorter period and when it ends. Count back 30 days from the end. That is your notice date. If you are inside the first three days after purchase, the terms give a full refund.

  2. Find out who the domain is registered to

    Look the domain up at lookup.icann.org. The registrant on record is the owner. If it is you, nothing else is in the way. If it is not, ask Thryv in writing for a transfer and the authorization code.

  3. Deal with any number customers use

    If a Thryv SMS number appears on your ads, cards or listings, the terms say it can be disconnected or reassigned when the period ends. Decide which number customers will use after the switch and update your Google Business Profile and listings to it before you cancel.

  4. Ask for your content in writing

    Send one email asking for your website content, photos, customer list and form submissions, and keep the reply. Thryv may keep account data for up to thirteen months, but ask for your copy before you cancel rather than after.

  5. Build the new site first, then cancel

    We build the new site on a private address while the old one stays live, then you point the domain at it in one step. Cancel in the notice window after the new site is live, and write down the date and who confirmed it.

What it looks like with us

We build the new site on a private address while the old one stays live, then you point the domain at it in one step, so there is no day when searchers find nothing. The domain is registered to you from the start. The build is $500 and the plan is $349 a month with no contract. Cancel inside ninety days for any reason and we refund the $500 build in full, no questions asked. Monthly fees cover the months the system ran and are not refunded, and the site and domain stay yours either way.

Read the full side-by-side with Thryv.

Planning the switch?

Tell us when your term ends and we plan the move around that date, in writing, before you cancel anything.

A written quote with exact numbers, by email. No call unless you ask for one.

Questions people ask before they switch

Do I own my website if I leave Thryv?

The terms page we read does not say. Ask Thryv in writing and check who the domain is registered to at lookup.icann.org.

Can I cancel Thryv today?

Within three days of purchase, yes, for a full refund. After that the terms ask for 30 days' notice before your next subscription period starts, and the cancellation takes effect when that period ends.

How much does Gold Strategics cost?

The Business Operating System is $500 to build and $349 a month, website included, with no contract. Cancel inside ninety days and the build fee is refunded.

Keep reading

The full side-by-side with Thryv is at the Thryv alternative page. Other guides: how to leave Hibu, how to leave Townsquare Interactive, and do I own my website.

Know the date, then make the switch.

Get the written quote See the plan